Online

It is possible to purchase your ISIC / IYTC / ITIC online. You can purchase your product in the UK here.

If you have any problems purchasing your product, or have any questions, please contact us at help@isic.org.uk

Depending on the postal system in your country, it usually takes 3 – 4 weeks to process you online application and deliver the card to you.

 ISIC cards are available to anyone aged 13 or older who is studying full time in a learning environment (school, college, university, apprenticeship, professional qualification). Full time is classified by ISIC as 15 hours a week or more for at least 3 months of the year.

IYTC cards are available to anyone aged under 35 in the UK. Applicants under the age of 16 also need to provide their legal representative’s identity card (ID card or passport)

ITIC cards are for teachers and teaching assistants (or equivalent role) who work 18 hours per week or more for at least 1 year.

The cards all offer similar international benefits. The cards look slightly different and a minority of brands only make their offers available on a particular card – this is clearly marked in the ‘discounts’ section of our website – you can see the availability of each offer in the terms and conditions.

ISIC
The ISIC is only available to full time students, so you must be able to prove you are currently studying full time at school, college or university.

When applying please provide one of the following documents:

• A copy of your university or student identity card, clearly dated and indicating you are a full time student
• A signed and dated letter on official university or school stationery stating you are studying there full time. We prefer an original copy, although photocopies and faxes may be accepted.

You will also need:

• Proof or your date of birth (for example: passport, birth certificate, Official Identity Card issued in your country of residence)
• A recent passport sized photograph of yourself

IYTC
The International Youth Travel Card (IYTC) is for youth and young adults aged up to and including 35 years old who are not fulltime students.

To get an IYTC you must be able to prove your age with one of the following documents:

• Passport
• Birth certificate
• Official Identity Card issued in your country of residence

You will also need a recent passport sized photograph of yourself.

ITIC
The International Teacher Identity Card (ITIC) is for full time teachers or professors.

To prove your full time teaching status, you will need a letter on official school or university stationery. This must state that you are employed at a recognised school, college or university for at least 18 hours per week, for a minimum of 1 academic year.

You will also need a recent passport sized photo of yourself.

The ISIC card is proof of student status and can be used to identify yourself in different places in multiple counties worldwide. However, some countries may require a different form of personal identification so please check with the local regulations in advance if you are travelling there.  Please note, the ISIC card is not accepted as a form of identity in the U.S., where only government issued forms of identity are accepted in all parts of the country.

When we don’t have a photo on file, you can upload a photo to your virtual ID via the App. Go via the menu to your profile screen and upload an image for use on your virtual ID. Please ensure you upload a passport style, headshot photo.

It is possible to change your photo in the ISIC global app. You can request to have your photo removed at help@isic.org.uk by providing your card number and reason for photo removal. After we have removed your photo you can upload a new photo to your virtual card.

Your photo can be removed by the ISIC global office if your profile image doesn’t include your likeness or is not headshot photo.

We take refusal of a promoted discount or benefit very seriously.  In order to fully investigate, please contact us and explain what happened and where with as many details as possible.  We will fully investigate the matter.

We aim to process all applications in 7-10 days, but in reality we are usually faster than this. Our working hours are Monday-Friday 9am-5pm and we do operate a Christmas closure. We do not offer a priority  processing service at present. Once your application has been successful, you will receive an email and you can access your virtual membership immediately via the ISIC app.

Once your application has been successful, you will usually receive your card within 7-10 working days, depending on the postal service you selected. Please do allow up to 21 days for delivery. We do offer 1^st class postage for an additional £1, which can be selected when you apply. If you still don’t have your card after 21 days, please contact us at help@isic.co.uk so that we can put things right.

No problem. If you bought your card from www.isic.co.uk, you can simply click on the ‘Get Your Card’ link and purchase the physical card. If you accessed ISIC from one of our partners, such as SOS-UK or TOTUM, you can do this by emailing help@isic.org.uk. Please note that upgrades from our partners must be made within 14 days of your application being processed.

Your card is valid for one year from issuance, and we will send you an email to advise you that your card is about to expire closer to the time.

You will need to input the card serial number that will be emailed to you once your application has been successful. There is a video to show you how this works here, and you will need to download the ISIC app first: https://youtu.be/nZFQj1IpqrM

Remember to use the same email address as you bought your ISIC card with when you activate your card in your app!

Firstly, please check your spam folder! If your email is not in the spam folder, please check that you have inputted your email address correctly. If you are still having problems, please contact us at help@isic.org.uk

Please check that you have correctly entered your name as per your ISIC application, and are using the same email address as you bought your ISIC card with. Please also check that you have input your ISIC card number correctly too! There is a video to show you how this works here, and you will need to download the ISIC app first: https://youtu.be/nZFQj1IpqrM

If this still doesn’t work, please check that your card has not expired, and if you have further problems, please contact us at help@isic.org.uk so that we can look into it.

There can be several reasons why you can’t log in to the ISIC global App

• You have inserted incorrect log-in details.
• There is a problem with your account.
• You are using an ISIC profile that is not accepted.

Here’s what you can do:

• Ensure you have created an ISIC global app profile.
  All previous ISIC profiles will not work*
• If you are still having problems, please contact
  mobiletickets@isic.org

*Local ISIC country sites may have requested you create an ISIC
profile in the past, the ISIC global App profile is different than
the local profile.

For the best experience, we recommend you use the ISIC app. You can also find all the discounts on www.isic.org.uk/discounts. If you are travelling overseas, you can simply change the country in the dropdown menu, and access the discounts there!

We understand this is frustrating. Unfortunately we cannot force a brand to offer a discount. All discounts are presented on our site and app in good faith and we are not responsible for third party organisations.

We are sorry. In the first instance, we would encourage you to get in touch with help@isic.org.uk to see if we can resolve any issues that you have. Because our card is personalised, we are outwith the 14 day cooling off period laws, however we do honour this for virtual cards. Please notify us within 14 days of purchase so that we can refund you. For physical cards, please return the physical card within 14 days of receiving it to ‘ISIC Support, Student Discount Cards Limited, Merseyway Innovation Centre, 21-23 Merseyway, Stockport, England, SK1 1PN. All physical cards are subject to a £3.99 cancellation fee.